Payment Policy

1. Accepted Payment Methods

1.1 Credit and Debit Cards

• Visa

• MasterCard

• American Express

• Discover

Card payments are processed securely through Stripe. We do not store your full credit card information on our servers. All card transactions are encrypted using industry-standard SSL/TLS encryption.

1.2 PayPal

You can pay using your PayPal account balance, linked bank account, or credit/debit card through PayPal. PayPal payments are subject to PayPal's terms of service and buyer protection policies.

1.3 Cryptocurrency

We accept various cryptocurrencies including:

• Bitcoin (BTC)

• Ethereum (ETH)

• Litecoin (LTC)

• Other major cryptocurrencies (availability may vary)

Important: Cryptocurrency payments are non-refundable due to the irreversible nature of blockchain transactions. The exchange rate is locked at the time of payment. Customers paying with cryptocurrency acknowledge that refunds, if approved, will be issued as account credit only.

2. Pricing and Currency

2.1 Currency

All prices are listed and charged in United States Dollars (USD). If you are paying from outside the United States, your payment provider may apply currency conversion fees at their prevailing exchange rate.

2.2 Taxes

Our listed prices do not include taxes. You are responsible for any applicable sales tax, VAT, GST, or other taxes imposed by your local jurisdiction. Tax may be added to your invoice where required by law.

2.3 Setup Fees

Setup fees are non-refundable and are charged once at the time of initial service activation.

3. Billing Cycles and Invoicing

3.1 Available Billing Cycles

We offer flexible billing cycles to suit your needs:

• Monthly: Billed every 30 days

• Quarterly: Billed every 3 months (some services offer a discount)

• Semi-Annually: Billed every 6 months (some services offer a discount)

• Annually: Billed every 12 months (best value, largest discount)

You can select your preferred billing cycle during the sign-up process. Not all billing cycles may be available for all services.

3.2 Invoice Generation

Invoices are generated automatically and sent to your registered email address:

• New Services: Invoice generated immediately upon order

• Recurring Services: Invoice generated 7 days before the due date

• Add-ons and Upgrades: Invoice generated immediately upon request

All invoices are also available in your client portal at my.nakibvps.com.

3.3 Payment Due Date

Payment is due on the invoice due date. For new orders, payment is required before service activation. For recurring services, payment is due at the beginning of each billing cycle.

4. Automatic Payments

4.1 Auto-Pay

When you save a payment method to your account, you may enable automatic payments. With auto-pay enabled:

• Your saved payment method will be charged automatically on the invoice due date

• You will receive an email notification before each automatic charge

• You can disable auto-pay at any time through your client portal

4.2 Failed Automatic Payments

If an automatic payment fails:

1. You will receive an email notification of the failed payment

2. We will attempt to charge your payment method again after 24 hours

3. If the second attempt fails, you will need to update your payment method or pay manually

4. Your account will be subject to our late payment policy (see Section 6)

5. Refund Policy

We want you to be completely satisfied with our services. We offer money-back guarantees on eligible services as follows:

5.1 Money-Back Guarantee Periods

5.2 Refund Exclusions

The following are not eligible for refunds:

• Setup fees: All setup fees are non-refundable

• Add-on services: Additional services such as LiteSpeed licenses, cPanel licenses, extra IPs, etc.

• Domain registrations and renewals: Domain fees are non-refundable

• SSL certificates: Once issued, SSL certificates are non-refundable

• Cryptocurrency payments: Due to the irreversible nature of blockchain transactions

• Accounts terminated for Terms of Service violations: No refund will be issued

• Accounts terminated for Acceptable Use Policy violations: No refund will be issued

• Services used beyond the guarantee period: Refunds are not available after the guarantee period expires

5.3 How to Request a Refund

To request a refund:

1. Submit a cancellation request through your client portal

2. Submit a separate refund request via our billing support ticket system

3. Include your account email, invoice number, and reason for the refund request

4. Refund requests must be submitted within 30 days of the cancellation request

5.4 Refund Processing

• We will review and process your refund request within 7 business days

• Approved refunds will be issued to the original payment method

• Credit card refunds may take an additional 5-10 business days to appear on your statement

• PayPal refunds are typically processed within 3-5 business days

• For cryptocurrency payments, refunds (if approved) will be issued as account credit only

6. Late Payments and Suspension

We value your business and appreciate timely payments. Please review our late payment policy carefully:

6.1 Payment Grace Period

Invoices must be paid within 7 days of the due date. During this grace period:

• Your service will remain active

• You will receive payment reminder emails on days 1, 3, and 7 after the due date

6.2 Service Suspension

If payment is not received within 7 days of the due date:

• Your service will be suspended

• Websites and applications will become inaccessible

• Email services will stop functioning

• You will receive a suspension notification email

• Service will be restored within 2 hours of payment receipt

6.3 Account Termination

Important: Invoices that remain unpaid for more than 21 days past the due date are subject to account termination.

Upon termination:

• All data associated with your account will be permanently deleted

• All backups will be removed from our servers

• Data cannot be recovered once the account is terminated

• You will remain responsible for any outstanding balance

6.4 Late Payment Timeline

7. Service Upgrades and Downgrades

7.1 Upgrades

You can upgrade your service at any time through your client portal. When you upgrade:

• The upgrade takes effect immediately

• You will be charged a prorated amount for the remainder of your billing cycle

• Future invoices will reflect the new plan pricing

7.2 Downgrades

Service downgrades are subject to the following conditions:

• Downgrades take effect at the beginning of your next billing cycle

• No prorated refunds are provided for downgrades

• You must ensure your usage fits within the new plan's limits before downgrading

• Some downgrades may not be possible if your current usage exceeds the lower plan's limits

8. Service Cancellation

8.1 How to Cancel

To cancel your service:

1. Log in to your client portal at my.nakibvps.com

2. Navigate to the service you wish to cancel

3. Click "Request Cancellation"

4. Select your cancellation type (immediate or end of billing period)

5. Provide a reason for cancellation (optional but appreciated)

6. Confirm your cancellation request

8.2 Cancellation Types

• Immediate Cancellation: Service is terminated within 24 hours. If eligible, you may request a prorated refund.

• End of Billing Period: Service remains active until the end of your current billing cycle, then terminates automatically. No refund is issued.

8.3 Data Retention After Cancellation

After cancellation:

• Your data will be retained for 7 days after service termination

• During this period, you may request data export (additional fees may apply)

• After 7 days, all data is permanently deleted and cannot be recovered

• We recommend backing up all important data before cancellation

9. Disputes and Chargebacks

9.1 Billing Disputes

If you have concerns about a charge or invoice, please contact our billing department before initiating a chargeback with your bank or payment provider:

• Email: billing@nakibvps.com

• Support Ticket: Submit a billing ticket

We are committed to resolving billing issues promptly and fairly. Most disputes can be resolved within 24-48 hours.

9.2 Chargeback Policy

Warning: Filing a chargeback without first contacting us may result in:

• Immediate suspension of all services on your account

• Account termination if the chargeback is not resolved

• Assessment of a $50 chargeback administration fee

• Reporting to fraud prevention databases

• Collection action for any outstanding balance

If you file a chargeback and we believe it is fraudulent or unjustified, we will provide evidence to your bank or payment provider to dispute the chargeback.

10. Promotional Pricing and Discounts

10.1 Promotional Offers

From time to time, we may offer promotional pricing or discounts. Please note:

• Promotional pricing typically applies to the first billing cycle only

• Renewal pricing will be at our standard rates unless otherwise specified

• Promotional offers cannot be combined with other discounts unless explicitly stated

• We reserve the right to modify or discontinue promotions at any time

10.2 Coupon Codes

• Coupon codes must be entered at the time of purchase

• Coupons cannot be applied retroactively to existing orders

• Each coupon code can typically be used only once per customer

• Coupons may have expiration dates or usage limits

11. Price Changes

We reserve the right to change our prices at any time. However:

• We will provide at least 30 days' notice before any price increase takes effect

• Notice will be sent to your registered email address

• Price changes will take effect at the start of your next billing cycle after the notice period

• If you do not agree with a price change, you may cancel your service before the new pricing takes effect

• Continuing to use our services after a price change constitutes acceptance of the new pricing

12. Account Credits

Account credits may be issued in certain circumstances:

• Service Level Agreement (SLA) credits: Issued when we fail to meet our uptime guarantee

• Goodwill credits: Issued at our discretion for service issues or customer satisfaction

• Referral credits: Issued through our affiliate or referral programs

• Cryptocurrency refunds: Issued as account credit when refunds are approved

Account credits:

• Are automatically applied to future invoices

• Cannot be converted to cash or transferred to another account

• Expire 12 months after issuance if not used

• Are forfeited if your account is terminated for any reason

13. Fraud Prevention

To protect our customers and our business, we employ fraud prevention measures:

• Orders may be subject to manual review and verification

• We may request identity verification for certain orders (see our Privacy Policy for details)

• Suspicious orders may be delayed or cancelled

• We reserve the right to refuse service to anyone for fraud prevention purposes

If your order is flagged for review, we will contact you within 24 hours with instructions for verification.

14. Policy Changes

NakibVPS reserves the right to modify this Payment Policy at any time. Changes will be effective immediately upon posting to our website. We will update the "Last Updated" date at the top of this policy when changes are made.

For material changes that affect your rights or obligations, we will notify you via email at least 30 days before the changes take effect. Your continued use of our services after any modification constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about billing, payments, refunds, or this Payment Policy, please contact us:

NakibVPS, LLC 30 N Gould St Ste N Sheridan, WY 82801 United States

Billing Department: billing@nakibvps.com General Support: support@nakibvps.com Client Portal: my.nakibvps.com Website: https://nakibvps.com

For more information about our policies, please see our Terms of Service and Privacy Policy.